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E-commerce

Merchandising

Digital Merchandising | Online Merchandising

Portrait of Lukas Horvath, co-founder of Roelu Studio
Lukas HorvathCo-founder

What is Merchandising?

E-commerce merchandising is the practice of organizing, sequencing, and presenting products across a storefront to drive discovery and conversion. It covers which products feature on the homepage, the order of items on a product listing page, the placement of bundles and bestsellers, seasonal collections, and personalized recommendations. Online merchandising blends data, design, and editorial judgment, and it directly shapes what shoppers see first.

Why it matters

Most stores upload a catalogue and call it done. Whatever the platform decides to show, shoppers see. That is leaving money on the table. E-commerce merchandising is the editorial layer — the decision to lead with the bestseller, to bundle two products that are usually bought together, to push the new collection to the top of the homepage for two weeks. The same catalogue can do 20 percent more revenue with the right merchandising, and there is no ad spend involved. The brands that treat their storefront like a magazine rather than a database win discovery before the competition even shows up.

How it works

Merchandising lives in the commerce admin and the front-end. Inside the admin, teams build collections, pin featured products, set badges (new, bestseller, low stock), and define automated rules — e.g. sort by inventory level or margin. On the storefront, the front-end renders those decisions: hero modules, featured grids, cross-sells on the cart, recommended products on the PDP. Data tools like analytics and PostHog feed back which placements convert, so the team can prune dead weight and double down on what works. Search tools like Algolia or Klevu add search-driven merchandising on top of category logic. Done right, the homepage changes every week.

  • The page where a shopper sees one specific product — photos, price, variants, description, reviews, shipping — and decides whether to add it to cart. The…

  • The page that shows a grid of products in a category or search result, with filters, sorting, and pagination — the bridge between discovery and the product…

  • Upsell pushes a higher-value version of what the shopper is buying. Cross-sell adds complementary items. Both lift average order value when they suggest…

  • The average amount a customer spends per order, calculated by dividing total revenue by total orders — one of the cleanest signals of whether merchandising and…

  • A central system that holds every product's data — names, descriptions, images, specs, prices, translations — and pushes it out to every channel that needs it,…

  • The practice of systematically improving the percentage of website visitors who take a desired action — sign up, book a demo, buy — instead of just chasing…